Privacy Policy - Pet Hair Set

At Pet Hair Set, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1.Information We Collect

Personal Information: When you use our services or interact with our website, we may collect personal information such as your name, email address, phone number, and mailing address.
Account information — name, email address, phone number, password (stored as a salted hash, never in plain text), and profile photo if you add one. If you sign in with Google or Apple we receive your name, email, and a unique sign-in identifier.
Pet profiles — pet names, breed, age, photos, vaccination records, and grooming notes you add.
Addresses & location data — service addresses you save, and your device’s precise (GPS) and approximate location when you allow it to find nearby services, set your home pin on the map, or share live location with a customer while you’re en route as a groomer. See section 3 below for full details on LOCATION data use.
Photos & camera — pet photos you pick from your gallery or capture with the camera (for example before/after grooming photos). We only access photos you explicitly select.
Bookings & payments — appointment history, invoices, and payment status. Card/UPI details are entered directly with our payment processor, Cashfree Payments; we never see or store your full card number.
Messages — in-app chat between you and our staff about your bookings.
Device & usage data — device model, OS version, app version, push notification token, IP address, and crash/diagnostic logs.
Advertising ID — see section 3 below.
Payment Information: If you make a purchase through our website, we collect payment information such as credit card details or other payment account information.
Usage Information: We may collect information about your interactions with our website, including IP address, browser type, pages viewed, and the duration of your visit.

2.How We Use Your Information

To Provide Services: We use your personal information to provide the services you request, such as processing orders, scheduling appointments, and responding to inquiries.
To Improve Our Services: We may use your information to analyze trends, track user interactions, and improve the functionality and user experience of our website.
Marketing and Communication: With your consent, we may send you promotional emails, newsletters, or other communications about our products, services, and special offers.
Create and manage your account and pet profiles
Schedule, deliver, and support grooming and pet care appointments
Process payments, refunds, and invoices through Cashfree
Send booking confirmations, reminders, and status updates by push notification, SMS/WhatsApp, and email
Show nearby services and enable live groomer tracking
Provide customer support and respond to your requests
Detect, prevent, and investigate fraud or abuse
Analyse aggregate usage to improve app performance and features
Comply with legal, tax, and accounting obligations

3. Location data

The app accesses your device LOCATION — precise (GPS) and approximate — only after you grant the corresponding Android/iOS permission. We use it strictly for the purposes below and never sell or rent it to third parties.

Nearby services — find grooming and vet services close to where you are when you open the “book” screen.
Home / service address pin — let you drop an accurate map pin on your address so groomers can find you.
Live groomer tracking (staff accounts only) — while a groomer is en route to a booking, their device streams approximate location to the customer’s app so both parties can see an ETA. This runs as an Android foreground service with a persistent notification, and stops the moment the appointment starts or is cancelled.
Nearest-groomer matching — the admin panel uses aggregated last-known location of staff on shift to allocate the closest available groomer to a new booking.

You can revoke LOCATION access at any time from your device settings (Settings → Apps → Pet Hair Set → Permissions → Location). If you revoke it, features that rely on location (finding nearby services, live groomer ETA) will stop working, but the rest of the app continues to function normally. LOCATION data is never shared with advertising networks and is retained only for as long as it’s needed to complete an active booking — historical location trails are not stored.

4. Advertising ID (Android)

The app collects the device Advertising ID (AD_ID) on Android. We use it for:

Analytics — measuring installs, sessions, and feature usage so we can improve the app;
Fraud prevention and security — our payment processor (Cashfree) and our infrastructure providers may use device identifiers to detect fraudulent transactions and abusive behaviour.

We do not use your Advertising ID to serve third-party ads, build advertising profiles, or sell it to data brokers. You can reset or delete your Advertising ID at any time in your device settings (Settings → Privacy → Ads).

5. Who we share data with

We never sell your personal data. We share it only with service providers who process it on our behalf:

Cashfree Payments — payment processing, refunds, payouts, and fraud screening (India)
Twilio — SMS and WhatsApp booking notifications and one-time passcodes
Resend — transactional email delivery
Google Firebase Cloud Messaging — push notification delivery
Google / Apple sign-in — if you choose social login
Cloud hosting providers — secure storage and processing of app data

We may also disclose information if required by law, court order, or to protect the rights, safety, and property of our users or the public.

6. Data retention & deletion

Account and pet data is kept while your account is active.
When you delete your account, personal data is removed or anonymised within 30 days.
Invoices, refunds, and GST/tax records tied to completed transactions are retained for 7 years as required by Indian tax and accounting law — with your name and contact details stripped and replaced by a random ID.

You can delete your account either from the app (Profile → Delete account) or through our public request form at Delete your account & data.

7. Security

All traffic between the app and our servers is encrypted with TLS (HTTPS). Passwords are stored as salted hashes. Payment card details are handled exclusively by Cashfree, a PCI-DSS compliant processor. Access to personal data is restricted to authorised staff on a need-to-know basis.

8. Your rights & choices

Access & correction — view and edit your profile, pets, and addresses in the app at any time.
Permissions — camera, photos, location, and notifications are optional; you can revoke them in device settings and keep using the rest of the app.
Notifications — opt out of non-essential notifications in the app’s notification preferences.
Advertising ID — reset or delete it in device settings.
Deletion — delete your account as described in section 6.

9. Children

Pet Hair Set is not directed to children under 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal data from them. If you believe a child has provided us data, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. Material changes will be announced in the app, and the effective date above will be updated. The latest version is always available at this URL.

Disclosure of Your Information

Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you.
Legal Compliance: We may disclose your information when required by law, to comply with a legal obligation, or to protect our rights, property, or safety, or the rights, property, or safety of others.

Your Choices

You have the right to access, update, or delete your personal information. You can also opt-out of receiving marketing communications from us by following the instructions provided in the communication.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at Info@pethairset.com